Contact us

Bnbdaddy is operated by Neurolink Duo Private Limited, a company registered in India. These are our full details.

• Registered company name: Neurolink Duo Private Limited
• CIN: U62099HR2025PTC138414
• GSTIN: 06AALCN0304L1ZK
• Registered office: T-10 403, Lavanya Apartments, Sector 81, Narsinghpur, Gurugram, Haryana 122004, India
• Email: admin@bnbdaddy.com
• Phone: +91 90585 20232
• WhatsApp: +91 8791923235

The registered office is our official address for legal and postal correspondence. It is not a walk-in office, so please write or call rather than visiting.

Everything reaches the same inbox, admin@bnbdaddy.com. Putting the right word at the start of the subject line gets it to the right pair of hands faster.

• Support — you paid to unlock a listing and did not receive the contact details, a page is broken, or you cannot sign in. Subject: Support.
• Refunds and payments — anything about a charge on your card or account. Subject: Refund.
• Privacy — you want a copy of your data, a correction, or your account deleted. Subject: Privacy.
• Report a listing — the details look wrong or misleading, or you believe the property is not the host's to list. Subject: Report listing.
• Report a review — please read the section below first, because there is a lot we cannot do here. Subject: Report review.
• Press — Subject: Press.
• Hosts — questions about listing a property. Email or WhatsApp, either is fine.

We hold very little about you by design, so we often cannot find your payment from your name alone. For anything involving money, please send:

• the transaction reference from your bank or UPI app,
• the email address you used at checkout,
• the date and the amount, and
• a link to the listing concerned.

Never send us your card number, CVV, bank login, password or an OTP. There is no card checkout on Bnbdaddy and we have no use for any of those, so we will never ask you for them. We do ask for a transaction reference, which is safe to share — it identifies a payment and cannot be used to take money. If a message claiming to be from us asks for anything else, it is not from us.

We are a very small team, so here is the honest position rather than a comforting one.

We aim to answer email within 2 working days. In busy periods it can take up to 5. If you paid to unlock a listing and it has been more than 24 hours without the contact details arriving, say so in the first line. Those go to the front of the queue, because you are out of pocket and waiting on us.

The phone and WhatsApp numbers are answered when someone is free, not around the clock. If nobody picks up, send a WhatsApp message or an email rather than calling repeatedly. A written message will be seen; a missed call may not be.

We reply on working days. Messages sent on weekends and public holidays are picked up the next working day.

This is the request we get most often and the one we always refuse, so we would rather you did not spend the time writing it.

Reviews publish immediately, with no approval step from us. A host cannot edit, hide or remove a review, and we will not remove one because a host asks us to. The only person who can change a review is the person who wrote it, and only within 24 hours of posting. After that it locks.

Only a guest who has paid to unlock a listing can review it. Writing the review itself is free, and nobody can pay us anything to do with a review — not a guest, and not a host. A host can send a guest a link asking them to review, which costs nothing and buys nothing.

If you believe a review breaks the law, you can still write to us setting out exactly what the problem is and why. We read those. We are not promising any particular outcome, and disagreeing with a review is not the same thing as it being unlawful.

Most listings are not checked by us, and the availability shown on the site is imported from the host's own calendar and may be out of date. That makes reports from guests genuinely useful to us.

If something is wrong, send us the listing link and describe specifically what is inaccurate — the address, the photos, the price, the availability, or the fact that the property is not the host's to offer. Screenshots help. We will look into it, but we cannot promise a particular result, and we cannot tell you what we decided about someone else's account.

If the listing carries a “Verified by Bnbdaddy” badge, say so in your message. Those reports go to the front of the queue, because a badge we got wrong is worse than no badge at all — somebody may have paid partly because of it. A badge can be removed the same day.

Send privacy requests to admin@bnbdaddy.com from the email address on the account, so we know the request is really yours.

If you ask us to delete your account, we destroy your login, name and email address. We keep payment records because Indian law requires it — 8 years under the Companies Act and 6 years under GST rules — and we keep any reviews you wrote, with you detached from them so they can no longer be traced back to you.

Bnbdaddy is a directory, not a booking platform. We do not make, hold or guarantee any reservation, and we take no commission. Once you have the host's contact details, you deal with the host directly and your agreement is with them.

So we cannot make, change or cancel a booking, confirm that a property is free on your dates, hold a date for you, chase a host who is not replying, or step into a dispute about money, damage or a stay that did not go as expected. Those sit between you and the host. We can help with the part we run: your payment to us, your account, and what appears on the site.

Formal legal notices should be addressed to Neurolink Duo Private Limited at the registered office above, and copied to admin@bnbdaddy.com so that we see them promptly.

Our terms are governed by Indian law, and the courts at Gurugram, Haryana have jurisdiction.